Return & Exchange Policy
At York Optic, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple and transparent Return & Exchange policy so you can shop with confidence.
Return & Exchange Period
- Returns or exchanges can be requested within 30 days from the date of delivery.
- Requests made after 30 days will not be accepted unless the product is defective or incorrect.
Eligibility Criteria
To be eligible for a return or exchange, the following conditions must be met:
- The product must be unused, unworn, and in its original condition.
- All original packaging, tags, accessories, and cases must be included.
- A valid proof of purchase or order confirmation is required.
How to Request a Return or Exchange
- Contact our customer support team with your order number and reason for return or exchange.
- Our team will review your request and provide return instructions once approved.
- Pack the item securely in its original packaging.
- Send the item back as per the provided instructions.
Refunds
- Once the returned item is received and inspected, the refund will be processed.
- Refunds will be issued to the original payment method.
- Please allow several business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged or defective:
- Contact lenses and personal care products (for hygiene reasons)
- Customized or prescription eyewear
- Items marked as Final Sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and your order details. We will arrange a replacement or refund at no additional cost.
Need Assistance?
If you have any questions regarding returns or exchanges, feel free to contact our customer support team. We’re always happy to help.